Refund & Cancellation Policy
1. Advisory Consultation Booking Model
Advisory consultations ($300.00 USD / 30-minute session) represent reserved calendar time with Aklen Altinel. Due to the high-touch preparation and dedicated scheduling window required for executive diligence calls, appointments are confirmed upon successful payment authorization through Stripe.
2. Cancellation & Full Refund Policy (48-Hour Notice)
We respect that investment committee schedules and executive priorities shift rapidly:
- Notice > 48 Hours: If you cancel or request rescheduling with more than 48 hours advance notice prior to your scheduled consultation time, you are eligible for an immediate, no-questions-asked 100% refund or free date transfer.
- Self-Service: You can cancel or reschedule instantly using the self-service link contained within your Cal.com email confirmation receipt.
- Processing: Approved refunds are credited directly back to the original payment method through Stripe within 5 to 10 business days, depending on your card issuer.
3. Late Cancellations & No-Shows
- Notice < 48 Hours: Cancellations submitted within 48 hours of the scheduled start time are non-refundable, as that dedicated advisory time cannot be reallocated on short notice.
- No-Shows: Failure to join the Google Meet video bridge within 15 minutes of the scheduled call start time constitutes a forfeited appointment and is non-refundable.
4. Rescheduling Accommodations
If an unavoidable emergency arises within the 48-hour window, please email [email protected] immediately. While refunds are not guaranteed for late notices, we make every reasonable commercial effort to accommodate a one-time calendar reschedule without penalty.
5. Practitioner-Initiated Cancellations
In the rare event that Aklen Altinel must cancel a confirmed session due to unforeseen travel disruptions or operational commitments, you will be offered your choice of an expedited priority reschedule or an immediate 100% full refund.
6. Dispute Resolution & Cardholder Support
If you have questions regarding a charge on your cardholder statement (which appears as AKLEN.NET), please reach out directly to [email protected] before filing a dispute or chargeback with your issuing bank. We resolve legitimate scheduling and billing inquiries promptly and fairly.
7. Contact Information
For any cancellation, reschedule, or billing requests:
- Primary Support Email: [email protected]
- Booking Portal: cal.com/aklen/consultation